1. Who We Are
Adios Comfort Zone is operated by LuLu Lourdes. For the purposes of this policy, “we”, “us”, and “our” refer to Adios Comfort Zone.
Contact: [email protected]
2. Information We Collect
We collect personal information only when you provide it to us directly. This may include:
- Your name and email address (when you join our mailing list)
- Your name, email, and payment information (when you book a retreat)
- Any health or personal information you choose to share prior to or during the retreat
- Communications you send to us via email or booking platforms
We may also collect limited, non-identifiable data through basic website analytics.
3. How We Use Your Information
We use your information to:
- Process and manage your booking
- Communicate with you about the retreat, logistics, and updates
- Send email communications if you have opted in
- Respond to enquiries and provide support
We do not sell, rent, or share your personal information for marketing purposes.
4. Legal Basis (GDPR)
If you are located in the European Economic Area, we rely on the following legal bases:
- Contractual necessity — to fulfil your booking
- Legitimate interest — to communicate with you about your participation
- Consent — where you have opted in to receive marketing communications
5. Data Retention
We retain your data only for as long as necessary.
- Booking and financial records may be retained for up to 6 years
- Mailing list data is retained until you unsubscribe
You may unsubscribe at any time by contacting us at [email protected].
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing
- Withdraw consent at any time
To exercise any of these rights, contact: [email protected]
7. Third-Party Services
We use a small number of trusted third-party providers (such as payment processors and booking platforms) to deliver our services.
These providers process data only as necessary and operate under their own privacy policies.
8. Data Security
We take reasonable steps to protect your personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Your data may be processed in countries outside your own, depending on the services we use.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.